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Rental Fact Sheet. Frequently asked questions

 

How do I reserve my items?

The easiest way to reserve your items, is to either contact us through our website, or by email. You can send us a complete list of all of the items and services that you are interested in, along with your event location and date. You can then fill out and sign the rental agreement, and send it back to us along with a 50% deposit.  

 

Why do I have to pay a deposit?

The deposit is for us to hold all of the items that you are requesting, specifically for you, for your date. Once you reserve the items, we can no longer rent them to anyone else. This is to guarantee that we will have all of the items that you will need available for you.

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Is my deposit refundable if I change my mind?

Since we are holding all of the items specifically for you, the deposit is non-refundable.

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Can I make changes to my order after it is placed?

Absolutely! Outside of 60 days prior to your event, you may adjust your order as much as you would like. Keep in mind that the deposit is non-refundable, so if you were to reduce more than 50% of your order, you would be forfeiting a portion of your deposit. Inside of 60 days prior to your event, up until 10 days prior, you may reduce up to 10% of your order total. All changes, final counts, and final payments are due 15 days prior to your event. You may always add to your order, as long as we have the additional items available. 

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How far in advance do you recommend that I reserve my items?

As soon as you know that you need to rent items, you should go ahead and reserve them. We do our best to keep ample stock of all items, but we do still run out of items on busy weeks. Our custom pieces tend to book out very early, as we have limited quantities of them available. We are currently booking up to 10-12 months in advance.

 

Do you have an order minimum for delivery?

Our minimum order for delivery is $800.00 in the Portland area. If you are outside of this area, please contact us. We are happy to deliver orders smaller than this, but you will be charged a Minimum of $800.00. We will allow vendors to pickup smaller orders from our warehouse, but please note that some of our items are not available for pickup. 

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Do I have to wash my linens? 

No. You will be provided with a bag to put your linens in at the end of your event. We will launder them once they are returned to us. The chargers will be delivered in racks, and will just need to be pre rinsed to get all of the food particles off of them before they are returned to us. 

Can you do a site visit to go over what all I need?

 

For large events, we are more than happy to come out and meet with you to take a look at your event space. We do charge a $150 fee per site visit, however that will be credited back to you once you reserve your items. 

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What if there is bad weather on the day of my event?

We certainly hope that the weather is great on the day of your event! Unfortunately, the weather in Maine is very unpredictable. We strongly recommend that you have a backup plan in place in the event of bad weather. We also ask that you inform us beforehand of your backup plan, so that we can try to schedule our deliveries accordingly. We do not offer any refunds in the event of bad weather, as it is completely out of our control.

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Do you do Custom work?

Yes, many times we are asked to help bring your vision to life by creating or building something special for you. We can build it for you or we can build it rent it to you and then put it into our collection.

 

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